Closing Session: Concrete Empathy: A Playbook for Leading Modern Teams
In this keynote program, Erica Dhawan will teach attendees how to activate Concrete Empathy, a playbook for building trust and collaboration with confidence today. With a combination of engaging stories, science, and practical tools, it shows leaders how to cultivate greater empathy across teams, ultimately creating cultures of connection and high-performance.
• Discuss effective techniques to express understanding and empathy when communicating with individuals from diverse backgrounds.
• Identify approaches to minimize miscommunication, ambiguity, and conflicts in both verbal and digital communication settings.
• Acquire tools and strategies to promote innovation within your organization and cultivate enduring relationships with patients, clients, and other key stakeholders.