Closing Session: Concrete Empathy: A Playbook for Leading Modern Teams


How do we bring people together, and make individuals feel genuinely emotionally connected?

In this keynote program, Erica Dhawan will teach attendees how to activate Concrete Empathy, a playbook for building trust and collaboration with confidence today. With a combination of engaging stories, science, and practical tools, it shows leaders how to cultivate greater empathy across teams, ultimately creating cultures of connection and high-performance.

Learning Objectives

Discuss effective techniques to express understanding and empathy when communicating with individuals from diverse backgrounds.

Identify approaches to minimize miscommunication, ambiguity, and conflicts in both verbal and digital communication settings.

Acquire tools and strategies to promote innovation within your organization and cultivate enduring relationships with patients, clients, and other key stakeholders.


Erica Dhawan

#1 Thought Leader on 21st Century Teamwork


Lauri Wright


Academy of Nutrition and Dietetics

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