How to Be Positive and Assertive in Difficult Conversation Through Effective Listening and Responding
How we see ourselves has an impact on how we interact with others, including our communication style and body language. Through lecture, case studies, and discussion, this session will investigate ways each of us can improve our self-image by learning more about sympathy, empathy, positive intent, frame of reference, reframing, focus, questioning skills, effective message skills, and being genuine. In turn, we can deal with difficult situations assertively and positively.
Planned with the Dietitians in Business and Communications DPG.
- Evaluate their self-image and how it affects their communication with others
- Differentiate when to use specific questioning and effective message skills
- Explain how non-verbal messages affect their communication with others, and implement skills to actively and empathetically listen
- 2.1.5 Observes nonverbal cues and responds appropriately.
- 3.1.1 Identifies strengths and opportunities for self-improvement and improvement in others.
- 4.2.2 Reflects on own values, beliefs and biases.
Rayona Baker, RDN
Non-Commercial Marketing Segment Leader
Amy Hanna, MCCT, ACE CPFT
Professional Development Instructor